IVR Services in Patna, India

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IVR Services in Patna, India

SMS Media is the leading IVR services provider company in Patna, Bihar (India).Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

 

An IVR system is an efficient tool for inbound inquiries as well as common outbound notifications like appointment reminders. You can also use an IVR system to collect customer responses and facilitate two-way dialogues.

 

We provide a cost-effective platform to deliver a personalized customer experience while reducing operating costs, increasing productivity and even generating new revenue.

 

It will help to handle high call volumes and enables customers to handle their own simple operations over the phone, such as pay bills, track shipping, verify specific account information, or make reservations.

 

Benefits of IVR

 

  • Create a list of each type of call handled by the agents.
  • Count the number of calls of each type.
  • Measure the average call duration of each type.
  • Calculate the total call handling cost of each type of call.
  • Consider the customer impact of automating each service.
  • Consider what additional services could improve the customer experience.